AsiaTV E-Commerce Store Refund Policy

Thank you for shopping with ATV E-commerce Store . We want you to be satisfied with your purchase. If you have any questions or concerns regarding our refund policy, please contact our customer support team at email: [email protected] OR phone: +603-22013411

1. Returns and Refunds Eligibility:
   1.1. We accept returns and provide refunds under the following conditions:
   a. The purchased item(s) must be returned within 7 days of the purchase date.
   b. The purchased item(s) must be unused, in their original packaging, and in the same condition as when received.
   c. Certain items, such as discount voucher or top up coupon, are not eligible for return or refund.
   d. The purchased item(s) has not been received by you;
   e. The purchased item(s) was defective and/or damaged on delivery;
   f. The purchased item(s) received is incomplete (missing quantity or accessories);
   g. Merchant has delivered the purchased item(s) that does not match the agreed specification (e.g. wrong size, colour, etc.) to you;
   h. The purchased item(s) delivered to you is materially different from the description provided by Consumer in the listing of the Item;
   i. The purchased item(s) received has physical damage (e.g. dented, scratched, shattered);
   j. The purchased item(s) received is faulty (e.g. malfunction, does not work as intended);
   
2. Return Process:
   2.1. To initiate a return, please follow these steps:
   a. Contact our customer support team to request a return authorization.
   b. Pack the item(s) securely and include the original purchase invoice or proof of purchase.
   c. Ship the item(s) back to us using a reliable shipping method with tracking.
   
3. Refund Options:
   3.1. Once we receive the returned item(s) and verify their eligibility, we will process the refund.
   3.2. Refunds may be issued in one or more of the following forms:
   a. Original payment method: If you paid by credit card, debit card, or other electronic payment methods, the refund will be credited back to the same account used for the original purchase.
   b. Store credit: In certain cases, we may offer store credit as an alternative to a monetary refund.
   
4. Return Shipping Costs:
   4.1. If the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged), we will cover the return shipping costs.
   4.2. If the return is not due to an error on our part, the customer is responsible for the return shipping costs.
   
5. Processing Time:
   5.1. Once the returned item(s) are received and inspected, we will process the refund within [number of days] days.
   5.2. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
6. Exchanges:
   6.1. We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
7. Contact Information:
   If you have any questions or need assistance with the return process, please contact our customer support team at email: [email protected] OR phone: +603-22013411

Email:
apps.cs@elenalee
Phone:
+603-22013411
Address:
SO-18-7, Menara 1, Strata Office,
No. 3, Jalan Bangsar, KL Eco City,
59200 Kuala Lumpur